FAQ

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

Do you offer wholesale?

Yes, please visit our wholesale page here. Complete the form or email us at sarah@myessential8.com, and we will get back to you within one business day. 

What is your return policy?

If an item is damaged during shipping, please send us a photo of the damaged item, documenting when it was received. If necessary, we will help you file a claim with the shipping service. We are not responsible for international shipping items that are not picked up from Customs or the Post Office. Items that are returned to sender will be refunded, upon request, less the shipping fee and a 20% restocking fee. 

We currently do not accept product returns under other circumstances. If you have a question or concern about your order after you receive it, please email sarah@myessential8 so we can work with you to resolve any issues. Thank you.

What shipping services do you use?

We ship most orders via the US Postal Service using either First Class or Priority Mail. For larger orders and wholesale, we use UPS. Please direct other shipping questions to sarah@myessential8.com

Do you ship internationally?

Yes! We ship essential8 products worldwide. Please check with your country's customs regulations before placing an order.